Auto Shops Certifications - For Your Benefit

[AutoVitals]

CALIFORNIA STATE AUTOMOBILE ASSOCIATION

As a California State Automobile Association (CSAA) Approved Auto Repair facility the shop meets exacting standards of reliability and quality which provides an additional measure of confidence for all customers.

In addition, CSAA members enjoy an additional benefit: CSAA guarantees work for their members for 12 months or 12,000 miles. If during this time a CSAA member has a problem or complaint that we don't satisfy CSAA will investigate. Member shops are bound by contract with CSAA to abide by their decision. If you are not a member and this valuable service interests you, join AAA today.

AUTOMOTIVE SERVICE EXCELLENCE

Blue Seal Of Excellence Facility
The National Institute for Automotive Service Excellence (ASE) offers a testing and certification program to professional automotive technicians.

Twice yearly the institute gives a series of written tests which measure diagnostic and repair skills. Upon passing the exam, and providing proof of a minimum of two years of hands-on experience, a professional becomes ASE certified in a particular area, such as Brakes, Automatic Transmissions, Steering, etc. There are eight basic tests and several advanced tests.

Any professional who is certified in all eight areas is certified as a Master Automotive Technician. Every 5 years, professionals must be retested to remain certified.

In order to be certified as a "Blue Seal of Excellence Facility", a company must have 75% of it's professionals certified in at least one area. AutoVitals shops easily meet this requirement since the majority of professionals working in the shop are certified.

Several Technicians received advanced certifications such as Alternative Fuels and Advanced Computer Control Diagnostics (L1).

DIAMOND CERTIFIED BY THE AMERICAN RATINGS CORPORATION

In order to earn Diamond Certified, a local service company must apply to be rated by American Rating Corporation (ARC) and pass each step of it twelve-step rating and certification process. ARC actually pulls a random sample of past customers from the applicant’s files and surveys typically 100 customers by telephone. Most companies can’t pass the rating because a customer satisfaction survey score of greater than 88 on a scale of 100 is required. In addition, ARC verifies proper insurance, state licenses, complaint status, business practices, financial stability and legal judgment status. Additionally, each quarter and additional 25 random customers are surveyed to ensure the Diamond Certified Company is maintaining its high customer satisfaction.

“Personally, I’ve been focused on rating local service companies for the past 13 years and I’m always impressed at how certain organizations are so focused on satisfying their customers. Larry’s AutoWorks is one of those special companies,” said Jim Stein, founder and CEO of American Rating Corporation.

ASCCA

ASCCA is the largest independent garage owners association in California. The core purpose of ASCCA is to elevate and unite automotive professionals, and give them voice in a way that promotes integrity, compassion, individuality and continuous self-improvement

BOSCH AUTHORIZED SERVICE CENTER

Bosch is the major supplier of electrical and fuel systems for most European import vehicles. Many Japanese and some domestic vehicles use fuel and electrical components manufactured under license to Robert Bosch Corporation. There are only 500 Bosch Authorized Service Facilities in the United States. Shops carrying this designation have passed a rigorous set of criteria which qualifies them to attend Bosch factory training and purchase special equipment which is only available through Bosch.

In addition, Bosch supplies the latest specifications, workshop bulletins and update information to its Authorized Service Specialists. In many instances only the local dealer and the Bosch Service Specialists have access to information needed to diagnose and repair your vehicle.

When Bosch remanufactured electrical components are installed on your vehicle you have a one year warranty on parts and labor anywhere in the U.S., including free towing to a Bosch approved repair facility, if needed. If your vehicle has components by Bosch an Authorized Service Center is always your best choice.